Refund Policy

Overview

Because our products are digital subscriptions and account credentials delivered electronically, refund eligibility works differently than physical goods. This policy explains when a refund is available and how to request one.

Eligible for a Refund

• The account or credentials delivered do not work as described within 24 hours of delivery.
• The wrong product or plan was delivered due to our error.
• The order was not delivered within the stated delivery window and you no longer wish to wait.

Not Eligible for a Refund

• Change of mind after the account has been successfully delivered and accessed.
• Violation of the third-party service's terms of use resulting in account suspension.
• Sharing credentials beyond the limits stated on the product page.
• Requests made after the eligibility window for the specific product has passed.

How to Request a Refund

Log in to your account, go to Orders, select the order in question, and submit a refund request with your reason. Our support team typically reviews requests within 24-48 hours. You can track the status from your dashboard at any time.

Refund Method

Approved refunds are issued to the original payment method used at checkout, or as store credit if you prefer. Processing times vary by payment method.

Contact

If you have questions about a specific order, open a support ticket from your account dashboard and our team will assist you.